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Michael Cripps Mr

As Business Excellence Manager my role is to ensure that Fasset deliver best practice at all locations under our management. That...

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Best Practice Across All Locations

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As Business Excellence Manager my role is to ensure that Fasset deliver best practice at all locations under our management. That...

As Business Excellence Manager my role is to ensure that Fasset deliver best practice at all locations under our management. That means adhering to quality management systems, health and safety and environmental management systems to give us the most robust foundations for everything we deliver. Sound management systems are paramount for any business to ensure they operate in a controlled and structured manner, and although not traditionally recognised in the facilities management (FM) environment, consumer demands and the requirement for flexibility means that there is no better time to adopt formal management systems.

Each Fasset managed location has very different requirements, so for me and my team we need to adapt, learn and innovate to achieve results and by adopting ISO 9001:2008 across both our flagship Langstone Technology Park and our Hersham Place Technology Park in Walton-on-Thames we have implemented core business processes which are supported by local sub processes, that we regularly monitor & measure for effectiveness.

Hersham Place Technology Park in Surrey is a 55,000ft2 location that has been under our management for six years. Testament to our success as facilities managers at the site is our ongoing certification to the requirements of ISO 9001:2008 Quality Management Systems and this week for the third consecutive assessment by a third party auditor, no non-conformities were identified.

Areas reviewed by the auditor were, customer satisfaction & how we monitor ongoing satisfaction levels, how we conduct our management reviews i.e. what part does our top level management play in ensuring that customer focus is paramount, responsiveness to customer requirements & how we utilise data to understand how we can exceed customer expectations.

A great result considering we have no less than 31 businesses based at Hersham Place.

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